Select the product you need, review its specifications and compatibility notes, choose any available options and proceed through Shopify checkout. Confirm your email address and shipping details carefully before submitting the order.

Available payment methods are displayed securely during checkout and may vary by customer location, device and currency. Only methods presented on the checkout page are currently available for the order.

An order confirmation is normally sent to the email address entered at checkout shortly after the order is submitted. Check your spam or promotions folder if it does not appear in your main inbox.

Contact support as soon as possible with your order number and requested change. An update may be possible before processing begins, but changes cannot be guaranteed once an order has entered preparation or shipment.

Orders are generally processed within 3–5 business days. Processing refers to order verification, product preparation and handoff for shipment. Delivery transit time begins after dispatch.

Tracking information is sent to the email address associated with the order when shipment details become available. The tracking page may require additional time to display movement after the carrier first receives the shipment data.

Tracking can remain unchanged between carrier scans, especially during transfers, weekends or regional processing. Allow time for the next scan. Contact support if the status remains unchanged for an extended period or passes the expected delivery window.

Contact NeoDrive immediately with the correct address and order number. Address changes are only possible before the shipment is finalized. Once dispatched, a change may depend on the carrier and cannot be guaranteed.

Review the product page for supported vehicle types, power requirements, connector details, dimensions and installation notes. Compare those details with your vehicle make, model, model year and existing factory equipment.

When requesting assistance, include clear dashboard or connection photos when relevant. Avoid sending personal registration or identification documents.

No. “Universal” generally means the device is designed for a broad range of vehicles, but installation space, voltage, connector access, operating system support and mounting conditions can still vary.

Confirm the supported smartphone platform, operating system version, wireless or wired connection method and any required permissions listed on the product page. Some functions may also depend on the vehicle’s existing audio input or Bluetooth configuration.

Automotive devices are designed for specific input voltage ranges. Check whether your vehicle uses a 12V or 24V system and confirm that the product specifications support that range before connecting the device.

Installation requirements vary. Plug-in accessories may be suitable for self-installation, while hardwired cameras, integrated displays, parking systems and security devices may require a qualified automotive technician.

Professional installation is recommended whenever panels, factory wiring, airbags, fuse systems or permanent vehicle modifications are involved.

Review the product packaging, included documentation and product page for available instructions. Product-specific guidance may differ by device version, connector type and vehicle configuration.

Confirm that the input voltage is supported, all connectors are fully seated, the selected power outlet is active and any required ignition mode is enabled. Inspect accessible cables for visible damage without dismantling the vehicle.

Stop using the device if you notice unusual heat, odor, damaged insulation or unstable power. Seek professional inspection before reconnecting it.

Position devices where they do not obstruct the driver’s field of view, interfere with vehicle controls or overlap airbag deployment areas. Follow local regulations concerning windshield-mounted equipment and visible displays.

Review the returns policy, then contact support with your order number, the item involved and the reason for the request. Do not send a product back before receiving return instructions.

Contact support promptly with your order number and clear photos of the item, packaging, shipping label and affected area. Keep all packaging and included components until the case has been reviewed.

After an approved refund is issued, the time required for it to appear depends on the original payment method and financial institution. Processing by the bank may continue after the refund confirmation has been sent.

Return eligibility can be affected when a product has been installed, modified, damaged, hardwired, cut or returned without its original parts and packaging. Review the returns policy before making permanent installation changes.

Provide the order number, product name, a clear description of the issue, relevant photos or video and information about the installation and vehicle. Additional troubleshooting may be requested before a resolution is determined.

Disconnect the device safely, review its power source and visible connections, then follow any documented reset or troubleshooting procedure. Avoid opening sealed components or altering internal wiring.

Use the NeoDrive contact page or provide your order details through the available support channel. You can also reference the contact information shown below on this page.

Keep devices dry, protect connectors from debris, avoid pulling cables by the wire and use a soft dry cloth for routine cleaning. Do not apply liquid directly to displays, ports or electronic housings.