These Terms & Conditions govern your access to and use of the NeoDrive website, including purchases, product information, support communications, and any related services made available through this website.

By accessing the website, creating an account, submitting information, or placing an order, you acknowledge that you have read, understood, and agreed to these terms and the policies referenced within them.

If you do not agree with these terms, you should not use the website or submit an order.

You must have the legal capacity to enter into a binding agreement in your jurisdiction. When submitting an order or creating an account, you agree to provide current, complete, and accurate information.

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for activity performed through your account unless prohibited by law.
• You must promptly update billing, delivery, and contact information when it changes.
• You may not use another person’s identity, payment information, or account without authorization.

NeoDrive provides product descriptions, images, dimensions, connection details, technical specifications, and compatibility guidance for informational purposes. We work to present this information accurately, but vehicle configurations, trim levels, software versions, regional standards, and manufacturer revisions may affect compatibility.

Before purchasing, you are responsible for checking the vehicle year, make, model, trim, voltage, connector type, dimensions, operating system, mounting position, and any other relevant installation requirement.

Submitting an order is an offer to purchase the selected products. An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

NeoDrive may review, limit, decline, or cancel an order before shipment for reasons including product availability, payment authorization, suspected fraud, pricing or listing errors, delivery restrictions, unusually large quantities, or other legitimate operational concerns.

If an order is cancelled after payment has been captured, the applicable amount will be returned to the original payment method in accordance with the payment provider’s processing times.

Prices are displayed in the currency shown at checkout and may change without prior notice. The price charged is the price presented when your order is submitted, subject to correction of clear technical, typographical, or listing errors.

• Applicable taxes, delivery charges, and other fees are shown during checkout when available.
• You authorize the selected payment provider to charge the full order amount.
• Payment authorization may be subject to identity, address, security, and fraud-prevention checks.
• NeoDrive does not control delays caused by banks, card issuers, payment networks, or third-party payment services.

Standard order processing is generally 3–5 business days. Processing time is separate from carrier transit time and may vary during holidays, high-volume periods, address verification, payment review, or product-specific preparation.

Delivery estimates are not guaranteed arrival dates. Weather, carrier operations, customs procedures, remote locations, incorrect addresses, and events outside reasonable control may affect delivery.

You are responsible for providing a complete and accurate delivery address and for reviewing tracking information. Additional charges caused by an incorrect address, refused delivery, failed delivery attempt, or unauthorized rerouting may be deducted from an eligible refund where permitted.

Returns and refunds are governed by the Returns & Refunds and Refund Policy pages in effect when your purchase is made. Eligibility may depend on the product condition, return window, original packaging, included components, proof of purchase, installation status, and reason for return.

Products that have been modified, incorrectly installed, damaged through misuse, exposed to unsuitable voltage, altered wiring, moisture, impact, or unauthorized repair may not qualify for return or warranty support except where required by law.

Report missing items, visible shipping damage, or an incorrect product promptly after delivery and retain the packaging, shipping label, product label, and supporting photographs until the issue is resolved.

Automotive electronics must be installed and used in accordance with product instructions, vehicle manufacturer guidance, electrical requirements, and applicable laws. Installation should not obstruct visibility, interfere with airbags or vehicle controls, create unsafe wiring, or distract the driver.

• Disconnect power safely when installation instructions require it.
• Use appropriate fuses, connectors, mounting hardware, cable routing, and voltage protection.
• Do not operate displays, cameras, communication devices, or controls in a manner that distracts from driving.
• Confirm local rules governing recording devices, radar-related equipment, screens, lighting, and electronic accessories.
• Seek professional installation when the product requires hardwiring, trim removal, coding, calibration, or integration with safety systems.

Some products may rely on mobile applications, wireless connections, memory cards, vehicle interfaces, cloud services, firmware, operating systems, or third-party platforms. Availability and functionality may change due to software updates, network conditions, device settings, regional restrictions, or third-party decisions.

You are responsible for maintaining compatible devices, supported software versions, secure passwords, appropriate data settings, and any required third-party accounts or subscriptions disclosed on the product page.

Installing unofficial firmware, bypassing security controls, or modifying software may affect performance, security, return eligibility, or warranty coverage.

The website and its content, including brand elements, product descriptions, graphics, layouts, interface designs, photographs, videos, guides, and written materials, are owned by or licensed to NeoDrive and are protected by applicable intellectual property laws.

You may use the website for personal, lawful shopping and product research. You may not reproduce, republish, distribute, scrape, modify, sell, exploit, remove ownership notices from, or create derivative works from website content without prior written permission.

When you submit a review, photograph, question, suggestion, or other content, you confirm that you have the right to provide it and that it is accurate, lawful, and does not infringe another person’s rights.

You grant NeoDrive a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, and display submitted content for website operation, customer support, product improvement, and marketing, subject to applicable privacy laws.

NeoDrive may moderate or remove content that is unlawful, misleading, abusive, unrelated, promotional, confidential, infringing, or otherwise inappropriate.

The website may use or reference third-party payment processors, delivery carriers, application providers, mapping services, installation resources, analytics tools, social platforms, and other external services.

NeoDrive does not control third-party websites, systems, policies, availability, security, or content. Your use of a third-party service may be governed by separate terms and privacy practices.

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis. NeoDrive does not warrant that the website will always be uninterrupted, error-free, secure, or compatible with every device or browser.

Product performance may vary according to vehicle configuration, installation quality, environment, settings, maintenance, software, signal conditions, and user operation. No website statement should be interpreted as a guarantee beyond an express written warranty provided with the applicable product.

Nothing in these terms excludes warranties, rights, or remedies that cannot lawfully be excluded.

To the fullest extent permitted by law, NeoDrive will not be liable for indirect, incidental, special, exemplary, or consequential loss arising from use of the website, delay, third-party service interruption, data loss, lost opportunity, vehicle downtime, or improper installation or operation.

Where liability cannot be excluded, NeoDrive’s liability will be limited to the remedy or amount required by applicable law. These limitations do not apply where prohibited or to liability that cannot legally be limited.

To the extent permitted by law, you agree to defend, indemnify, and hold NeoDrive and its service providers harmless from claims, damages, losses, costs, and expenses resulting from your unlawful use of the website, violation of these terms, infringement of third-party rights, unauthorized modification, or unsafe installation or operation of a product.

To the extent permitted by applicable law, these terms and disputes relating to the website or a purchase are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Before starting formal proceedings, you agree to contact NeoDrive and provide a reasonable opportunity to review and attempt to resolve the issue. Mandatory consumer protections and jurisdictional rights remain unaffected where they apply.

NeoDrive may update these terms to reflect changes in products, website functions, policies, legal requirements, or business operations. Updated terms become effective when posted unless a later date is stated.

NeoDrive may suspend or restrict access to the website when reasonably necessary for security, maintenance, fraud prevention, legal compliance, misuse, or protection of customers and systems.

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision does not waive the right to enforce it later.

These terms, together with the policies referenced on the website and any product-specific written terms, form the agreement between you and NeoDrive regarding use of the website and purchases made through it.

Questions about these Terms & Conditions, an order, compatibility, or product support may be directed to NeoDrive using the details below.

• Email: info@neodrive.lol
• Phone: 8063367984
• Address: 162 MOORE ROAD TRLR 2, Beaumont, TX 77713