Information we collect

The information we collect depends on how you interact with NeoDrive. You may provide information directly, and certain information may be collected automatically when you use our website.

• Contact details: name, email address, telephone number, billing address, shipping address, and other delivery information.
• Order information: products selected, vehicle-related compatibility details you choose to provide, order value, transaction status, shipment information, returns, and support history.
• Account information: login credentials, account preferences, saved addresses, and account activity when customer accounts are available.
• Payment-related information: payment method details and transaction identifiers processed through payment providers. NeoDrive does not ordinarily receive complete payment card numbers.
• Communications: messages, product questions, installation questions, warranty inquiries, feedback, and other information submitted to customer support.
• Device and usage information: IP address, browser type, device identifiers, operating system, pages viewed, referring pages, approximate location derived from network information, and website interaction data.

How we use information

We may use personal information to provide and improve our services, administer transactions, communicate with customers, protect the store, and comply with applicable requirements.

• Process payments, confirm purchases, prepare orders, arrange delivery, and provide order tracking.
• Respond to questions about products, installation, compatibility, returns, warranty service, or account activity.
• Maintain customer accounts, preferences, records, and service history.
• Detect fraud, suspicious transactions, unauthorized access, security incidents, and misuse of the website.
• Measure website performance, diagnose technical issues, understand navigation patterns, and improve content.
• Send service-related messages, policy notices, order updates, and marketing communications where permitted.
• Meet tax, accounting, recordkeeping, dispute-resolution, regulatory, and legal obligations.

Cookies and similar technologies

NeoDrive and service providers may use cookies, pixels, local storage, tags, and related technologies to operate essential website functions, remember preferences, understand performance, maintain security, and support relevant advertising.

• Essential technologies support checkout, account access, security, fraud prevention, and core website functionality.
• Preference technologies remember selections such as location, session settings, and interface preferences.
• Analytics technologies help measure visits, engagement, technical performance, and website usage.
• Advertising technologies may help measure campaigns, limit repeated advertising, or present content based on interactions where permitted.

Browser controls may allow you to block or remove cookies. Disabling certain technologies can affect checkout, account functions, saved preferences, and other parts of the website.

Shopify and service providers

Our store is hosted through Shopify. Shopify and other providers may process personal information to deliver ecommerce infrastructure, payment services, fraud screening, hosting, analytics, customer communications, shipping, order management, and related functions.

We may disclose information to providers that perform services on our behalf, including payment processors, shipping carriers, fulfillment and logistics providers, cloud hosting services, analytics providers, customer support systems, fraud-prevention services, professional advisers, and technology vendors.

Providers receive information necessary for their functions and may process information under their own terms, privacy notices, or contractual obligations.

Disclosure, analytics, and advertising

We do not disclose personal information indiscriminately. Information may be shared in limited circumstances connected with store operations, customer requests, legal requirements, business administration, or security.

• With service providers that support website operations, transactions, shipping, communications, analytics, or security.
• When you request a service that requires information to be provided to a carrier, payment provider, or another relevant party.
• To investigate fraud, protect rights or safety, enforce terms, respond to lawful requests, or comply with applicable law.
• In connection with a corporate transaction, reorganization, financing, acquisition, or transfer of assets, subject to appropriate protections.
• With advertising or analytics partners where permitted and subject to available privacy choices.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, warranty records, accounting, tax obligations, fraud prevention, dispute resolution, and legal compliance.

Retention periods vary according to the type of information, operational need, legal requirements, and whether an active customer relationship continues.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for protecting account credentials and notifying us of suspected unauthorized account activity.

Your privacy rights

Depending on your location and applicable law, you may have rights concerning personal information held about you. These rights may be subject to verification, legal limitations, and exceptions.

• Request access to certain personal information and information about how it is processed.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of qualifying personal information.
• Request a portable copy of qualifying information.
• Object to or request restriction of certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of certain targeted advertising, sale, or sharing activities where applicable.
• Appeal a decision concerning a privacy request where local law provides that right.

We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority and additional verification information. We will not unlawfully discriminate against you for exercising applicable privacy rights.

Additional provisions

Children: Our services are not directed to children, and we do not knowingly intend to collect personal information from children in violation of applicable law. A parent or legal guardian who believes a child has submitted personal information may contact us.

International processing: Personal information may be processed in locations outside your state, province, or country. Privacy and data-protection standards may differ between jurisdictions. Where required, appropriate transfer mechanisms may be used.

Third-party services: Our website may contain links to services controlled by other organizations. Their privacy practices are governed by their own policies, and NeoDrive is not responsible for external services.

Policy updates: We may revise this Privacy Policy to reflect operational, legal, regulatory, or technical changes. The updated version will be posted on this page with a revised effective date.